Fault notification method and related provider facility

Details Fault notification method and related provider facility Fault notification method and related provider facility

2005-06-14

2005-06-14

Iqbal, Nadeem (Department: 2114)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S048000

Reexamination Certificate

active

06907551

ABSTRACT:
A service desk server receives trouble ticket information TC showing a fault status of a device, whereupon incident information X is generated (t0). Subsequently, the faulty service name is retrieved from fault information table based on the trouble ticket information TC. The service desk server then enters the service name in a template to generate fault notification message data html1and html2for transfer to a first and a second web server, respectively. Each of first and second web servers is thereby prompted to post a fault notification on their web site, on the basis of fault notification message data html1and html2. Thus, fault information can be automatically notified to end users.

REFERENCES:
patent: 4905171 (1990-02-01), Kiel et al.
patent: 5058113 (1991-10-01), Burnham et al.
patent: 5455934 (1995-10-01), Holland et al.
patent: 5535330 (1996-07-01), Bell
patent: 5974459 (1999-10-01), Chattopadhyay et al.
patent: 5987513 (1999-11-01), Prithviraj et al.
patent: 6282175 (2001-08-01), Steele et al.
patent: 6430711 (2002-08-01), Sekizawa
patent: 6574197 (2003-06-01), Yaguchi et al.
patent: 6662318 (2003-12-01), Baysah et al.
patent: 6675211 (2004-01-01), Mamaghani et al.
patent: 6681349 (2004-01-01), Sekizawa
patent: 6745229 (2004-06-01), Hauryluck et al.

Affiliated with

Also associated with

Rating

Fault notification method and related provider facility does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Fault notification method and related provider facility, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Fault notification method and related provider facility will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3519308