Dynamic network call distributor

Details Dynamic network call distributor Dynamic network call distributor

1993-07-09

1994-03-01

Dwyer, James L.

Telephonic communications

Centralized switching system

379113, 379134, 379211, 379221, 379265, H04M 336

Patent

active

052915506

ABSTRACT:
This invention relates to a method of distributing calls among a plurality of destinations of a customer. The calls are distributed according to a customer specified policy to maximize revenue or profit, to minimize waiting time or to minimize probability of abandonment. Different types of calls, such as orders, repair requests, and general information requests can be distributed differently. For example, if the criterion is maximizing profit, then calls of the most profitable type may be given preference for completion, while, during a busy period, some of the less profitable calls are rejected.

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patent: 4953204 (1990-08-01), Cuschleg, Jr. et al.
patent: 4988209 (1991-01-01), Davidson et al.
patent: 5023868 (1991-06-01), Davidson et al.
patent: 5042064 (1991-08-01), Chung et al.

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