Diagnosis apparatus, diagnosis method, and storage medium

Details Diagnosis apparatus, diagnosis method, and storage medium Diagnosis apparatus, diagnosis method, and storage medium

2011-08-30

2011-08-30

Bonzo, Bryce P (Department: 2113)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S038140

Reexamination Certificate

active

08010841

ABSTRACT:
A diagnosis apparatus is disclosed that is able to promote productivity of a diagnosis of the target program which may be for an image forming apparatus such as a printer, a copier, or a fax. The diagnosis apparatus uses a diagnosis program which acquires log information of a target program at runtime. The diagnosis program is sent to a situation where the diagnosis program is to be executed. Further, the diagnosis apparatus includes a memory unit configured to store correspondence data between the diagnosis program and program selection information, where the program selection information is used for selecting the diagnosis program. Also included is a selecting unit which selects the diagnosis program based on the correspondence data, a sending unit which sends the diagnosis program to the situation, and a receiving unit which receives the log information from the diagnosis program.

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patent: 2006/0248389 (2006-11-01), Thaler et al.
patent: 2007/0050673 (2007-03-01), DiBartolomeo et al.

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