Customer request management method, device and computer product

Details Customer request management method, device and computer product Customer request management method, device and computer product

2003-08-08

2009-12-15

Patel, Haresh N (Department: 2454)

Electrical computers and digital processing systems: multicomput

Computer-to-computer session/connection establishing

Network resources access controlling

C705S006000

Reexamination Certificate

active

07634573

ABSTRACT:
Method for altering service-provision sequence without leaving customers with a sense of unfairness. Question data Q1, Q2containing question content, priority level, membership number, and other information is transmitted from questioner terminals2a, b(#2, 5). An alter-sequence request to switch the sequential order of question data Q2to a higher rank is transmitted from questioner terminal2bto question administration server1(#7). An inquiry with questioner terminal2aas to changing sequential order according to priority levels for question data Q1and question data Q2is conducted (#8). When a notice indicating that a sequence change will be permitted is transmitted from questioner terminal2a(#9), the sequential orders for question data Q1and for question data Q2are interchanged, and question terminal2bis notified to the effect that the sequence has been changed (#10).

REFERENCES:
patent: 7245716 (2007-07-01), Brown et al.
patent: 2003/0103619 (2003-06-01), Brown et al.
patent: 2003/0108185 (2003-06-01), Brown et al.
patent: 2003/0233278 (2003-12-01), Marshall
patent: 2004/0044585 (2004-03-01), Franco
patent: 2005/0251440 (2005-11-01), Bednarek
patent: 2001-312393 (2001-11-01), None
patent: 2002-033861 (2002-01-01), None
USPTO U.S. Appl. No. 09/817,535, filed Mar. 26, 1001, pp. 1-101.
Japanese Patent Office Action, dated Feb. 7, 2006, pp. 1-3.

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