Controlling software failure data reporting and responses

Details Controlling software failure data reporting and responses Controlling software failure data reporting and responses

2008-05-27

2008-05-27

Wilson, Yolanda L (Department: 2113)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S048000, C719S318000

Reexamination Certificate

active

07380171

ABSTRACT:
User input defines transmission filter rules to be met when sending an error report to a support provider. User input also defines collection filter rules to be met when including failure data within an error report. Error reports corresponding to crash failures at clients are filtered with the transmission filter rules to determine which of the error reports to send to the support provider, and each error report to be sent to the support provider is further filtered to remove any failure data that fails to satisfy the collection filter rules. Each error report that satisfies the transmission filter rules, along with the failure data satisfying the collection filter rules, is sent to the support provider for analysis. Standard and or custom failure responses corresponding to the failures at the clients may be retrieved and sent to the clients in accordance with the collection filter rules.

REFERENCES:
patent: 6363503 (2002-03-01), Clauss et al.
patent: 6438618 (2002-08-01), Lortz et al.
patent: 6536000 (2003-03-01), Jackson et al.
patent: 6615376 (2003-09-01), Olin et al.
patent: 6629267 (2003-09-01), Glerum et al.
patent: 6665824 (2003-12-01), Ruhlen et al.
patent: 6708333 (2004-03-01), Glerum et al.
patent: 6785848 (2004-08-01), Glerum et al.
patent: 7062681 (2006-06-01), Larsson et al.
patent: 2003/0056151 (2003-03-01), Makiyama
patent: 2004/0006652 (2004-01-01), Prall et al.
patent: 2004/0153821 (2004-08-01), Kuhmann et al.
patent: 2004/0205142 (2004-10-01), Bahr
patent: 2005/0081108 (2005-04-01), Shabalin
patent: 2005/0144624 (2005-06-01), Riosa et al.

Affiliated with

Also associated with

Rating

Controlling software failure data reporting and responses does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Controlling software failure data reporting and responses, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Controlling software failure data reporting and responses will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-2784507