Contextual and inline error resolution and user community

Details Contextual and inline error resolution and user community Contextual and inline error resolution and user community

2011-06-28

2011-06-28

Duncan, Marc (Department: 2113)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S057000

Reexamination Certificate

active

07971103

ABSTRACT:
An event log system for capturing event information associated with error events occurring within a computer system. The event log system includes an event log displaying error messages associated with the error events captured within the computer system, and displaying inline error resolution information within each error message corresponding to each respective error event. User community information such as links to wiki topics and forum threads are contextually provided for and inline with individual error log entries. Also, action buttons to help the user resolve errors and problems are also contextually provided, as are surfaced links to domain experts within the user community, such as online chat buttons to them.

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