Configurable application integrating service request and...

Electrical computers and digital processing systems: virtual mac – Task management or control

Reexamination Certificate

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C718S102000, C718S104000, C718S105000, C705S002000, C705S002000, C715S252000, C715S252000, C715S252000, C715S764000, C707S793000, C707S793000, C709S201000

Reexamination Certificate

active

10041394

ABSTRACT:
A method and system for generating a plurality of concurrent solutions for a corresponding plurality of service requests each having one or more service types. The method comprises the steps of defining a set of said service types and a sequence of activities for each said service type; and for each said service request, configuring a workflow of said activities from said service types in each said service request. The method comprises the further steps of defining owners of said activities in each said workflow and a schedule for performing said activities whereby said owner and schedule are defined using load balancing; and performing said activities and monitoring completion of said activities and said load balancing.

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