Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1998-01-23
1999-06-29
Matar, Ahmad F.
Telephonic communications
Centralized switching system
Call distribution to operator
379 8821, 379266, H04M 350
Patent
active
059179031
ABSTRACT:
An automated telephone call response system and method are provided for routing data base information obtained in an automated telephone call response to a subsequently selected live agent. A voice response unit receives caller identification information from a caller, retrieves a record on the caller based on the identification information, provides information requested by caller, permits the caller to select a live agent, and provides the live agent number to determine the network identification number. Accordingly, the live agent receives data base information on a caller at the time the live agent begins conversation with the caller.
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Edify Corporation
Matar Ahmad F.
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