Computer telephony integration system and method

Details Computer telephony integration system and method Computer telephony integration system and method

1995-09-15

1998-04-14

Matar, Ahmad F.

Telephonic communications

Centralized switching system

Call distribution to operator

379266, 379 88, H04M 350

Patent

active

057402400

ABSTRACT:
An automated telephone call response system and method are provided for routing data base information obtained in an automated telephone call response to a subsequently selected live agent. A voice response unit receives caller identification information from a caller, retrieves a record on the caller based on the identification information, provides information requested by caller, permits the caller to select a live agent, and provides the live agent number to determine the network identification number. Accordingly, the live agent receives data base information on a caller at the time the live agent begins conversation with the caller.

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