Computer telephony integration hotelling method and system

Details Computer telephony integration hotelling method and system Computer telephony integration hotelling method and system

2007-07-17

2007-07-17

Tieu, Benny Q (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265040

Reexamination Certificate

active

11114461

ABSTRACT:
A method and system to dynamically associate a workstation with a teleset. Data related to the call are transferred to the workstation during the call. Forming the dynamic association between the workstation and the teleset can include determining a hostname for the workstation, searching for the hostname in configuration data, and, if the hostname is found, dynamically associating the workstation with a teleset associated with the hostname. A server can be notified to transfer data associated with a call on the teleset to the workstation.

REFERENCES:
patent: 6339593 (2002-01-01), Kikinis
patent: 6636587 (2003-10-01), Nagai et al.
patent: 6785379 (2004-08-01), Rogers et al.
patent: 2001/0036171 (2001-11-01), Tonnby et al.

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