Computer telephony integration

Details Computer telephony integration Computer telephony integration

2005-04-19

2005-04-19

Matar, Ahmad F. (Department: 2642)

Telephonic communications

Special services

Repetitive call attempts

C379S220010, C379S210010

Reexamination Certificate

active

06882720

ABSTRACT:
When a terminating call is forwarded by a CTI-enabled switch to an off-switch destination, the associated CTI controller is notified of the delivery of that call and in response the controller records that destination number as busy and invokes a call back when free request in respect of the destination number. When a notification is received at the CTI-enabled switch that the destination number has become free, the controller is notified, and in response records the destination number as free. The CTI-enabled switch may comprise a switch in combination with a telephony card.

REFERENCES:
patent: 6411805 (2002-06-01), Becker et al.
patent: 6614896 (2003-09-01), Rao

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