Error detection/correction and fault detection/recovery – Data processing system error or fault handling – Reliability and availability
Reexamination Certificate
2004-11-08
2008-05-13
Baderman, Scott (Department: 2114)
Error detection/correction and fault detection/recovery
Data processing system error or fault handling
Reliability and availability
C714S046000
Reexamination Certificate
active
07373553
ABSTRACT:
Customer support personnel can access via a vendor's portal an automated support vendor website to view the status of a fault incident that is being handled by the vendor's automated support system. In an illustrated embodiment, the customer can actually alter the status of the fault incident while it is being handled on the vendor's site.
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Brothers William
Flocken Philip A.
Hawkins Joshua D.
Lee Noreen K.
Shaughnessy Jay
Baderman Scott
Truong Loan
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