Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2006-01-17
2006-01-17
Smith, Creighton (Department: 2645)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S265130
Reexamination Certificate
active
06987850
ABSTRACT:
A communication system comprising a first interface configured to receive first call signaling for an incoming call from a calling party wherein the first call signaling indicates first information for the incoming call and receive a first type of communications for the incoming call from the calling party and transfer the communications to an agent, a processing system configured to process the first call signaling to determine the agent for the incoming call, and a second interface configured to transfer second call signaling for an outgoing call to a called party wherein the second call signaling indicates the first information for the incoming call and transfer a second type of communications for the outgoing call from the agent to the called party wherein the agent translated the first type of communications to the second type of communications.
REFERENCES:
patent: 6570963 (2003-05-01), Watson et al.
patent: 6683937 (2004-01-01), Watson et al.
patent: 6724886 (2004-04-01), Watson
Smith Creighton
Sprint Communications Company L.P.
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