Communication support system for providing telephone services of

Details Communication support system for providing telephone services of Communication support system for providing telephone services of

1998-03-24

2000-03-28

Hunter, Daniel S.

Telephonic communications

Audio message storage, retrieval, or synthesis

Voice activation or recognition

379 8802, 379207, 379212, 379 8804, H04M 164, H04M 342

Patent

active

06044133&

ABSTRACT:
A communication support system includes a predetermined signal detection unit which detects a predetermined signal sent by a telephone unit when a telephone call between the telephone unit and a telephone network is in progress. A telephone condition detection unit detects a condition of the telephone unit. A line unit disconnects the telephone unit from the telephone network and connects the telephone unit to a data processing device when the predetermined signal is detected. A voice recognition unit determines which of a plurality of telephone services is indicated by a voice command signal sent by the telephone unit when the telephone unit is disconnected from the telephone network and connected to the data processing device. A telephone service processing unit executes a telephone service processing for the telephone service determined by the voice recognition unit, the telephone service processing unit starting execution of the telephone service processing in response to control data sent by the voice recognition unit.

REFERENCES:
patent: 4827500 (1989-05-01), Binkerd et al.
patent: 5315649 (1994-05-01), Foster et al.
patent: 5594784 (1997-01-01), Velius

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