Communication arrangement

Details Communication arrangement Communication arrangement

2005-07-05

2005-07-05

Bui, Bing Q. (Department: 2642)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S088180, C379S265010, C379S265060

Reexamination Certificate

active

06914974

ABSTRACT:
A method for surveying and changing telephony response systems which includes using a supplementary services provider adapted to handle a very much smaller number of calls than a main telephone network and which can therefore be readily modified from time to time in order to firstly improve any market survey approach or questions but as well, test suggested modifications in a response method or approach. Further there is disclosed a prompt call back system to assist in direct user feedback.

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patent: WO 86/01960 (1986-03-01), None

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