Calling party invoked held call monitoring

Details Calling party invoked held call monitoring Calling party invoked held call monitoring

1997-08-14

2000-09-12

Hong, Harry S.

Telephonic communications

Special services

Anonymous party

379207, 379209, 379215, H04M 342

Patent

active

061188611

ABSTRACT:
There is described a held party notification monitoring feature which is activated or invoked by a calling party when placed on hold. The monitoring feature is invoked to monitor a communication link established between a first party and a second party wherein the first party has placed the second party on hold. In response to the second party being placed on hold by the first party, a request is generated at the second party to monitor the communication link for a signal indicative of the termination of the hold.
Responding to the receipt of the generated request to monitor the communication link for the termination of the hold, a message is generated to the first party indicative that a held call monitoring feature has been activated and awaits the first party to generate the signal indicative of the termination of the hold. In response to the signal being generated by the first party, the second party is alerted of the termination of the hold.

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patent: 5692033 (1997-11-01), Farris
patent: 5764746 (1998-06-01), Reichelt
patent: 5873068 (1999-02-01), Beaumont et al.
patent: 5970134 (1999-10-01), Highland et al.

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