Call center system for multiple transaction selections

Details Call center system for multiple transaction selections Call center system for multiple transaction selections

2009-10-20

2011-11-29

Smith, Creighton (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265050

Reexamination Certificate

active

08068596

ABSTRACT:
A method includes displaying a transaction menu that includes multiple selectable call center agent transactions. A plurality of selected transactions are ordered into a list of selected transactions based on a first business rule. The list of selected transactions includes an indicator of a status of each of the selected transactions and the list is separated into a first group of completed transactions and a second group of uncompleted transactions. A selection of an additional transaction is received after initiation of one of the selected transactions but before completion of all of the selected transactions. An updated second group of uncompleted transactions, including the additional transaction, is ordered in a second order based on a second business rule.

REFERENCES:
patent: 4696028 (1987-09-01), Morganstein et al.
patent: 4788715 (1988-11-01), Lee
patent: 4953204 (1990-08-01), Cuschleg et al.
patent: 4964077 (1990-10-01), Eisen et al.
patent: 4967405 (1990-10-01), Upp et al.
patent: 5042006 (1991-08-01), Flohrer
patent: 5235679 (1993-08-01), Yoshizawa et al.
patent: 5335269 (1994-08-01), Steinlicht
patent: 5416830 (1995-05-01), MacMillan, Jr. et al.
patent: 5455903 (1995-10-01), Jolissaint et al.
patent: 5497373 (1996-03-01), Hulen et al.
patent: 5522046 (1996-05-01), McMillen et al.
patent: 5530744 (1996-06-01), Charalambous et al.
patent: 5555299 (1996-09-01), Maloney et al.
patent: 5590186 (1996-12-01), Liao et al.
patent: 5632002 (1997-05-01), Hashimoto et al.
patent: 5652789 (1997-07-01), Miner et al.
patent: 5754639 (1998-05-01), Flockhart et al.
patent: 5754978 (1998-05-01), Perez-Mendez et al.
patent: 5818908 (1998-10-01), Kaplan
patent: 5900608 (1999-05-01), Lida
patent: 5918213 (1999-06-01), Bernard et al.
patent: 5923745 (1999-07-01), Hurd
patent: 5940476 (1999-08-01), Morganstein et al.
patent: 5946388 (1999-08-01), Walker et al.
patent: 5953704 (1999-09-01), McIlroy et al.
patent: 5991756 (1999-11-01), Wu
patent: 5995979 (1999-11-01), Cochran
patent: 5999965 (1999-12-01), Kelly
patent: 6002689 (1999-12-01), Christie
patent: 6002760 (1999-12-01), Gisby
patent: 6003011 (1999-12-01), Sarin et al.
patent: 6038293 (2000-03-01), McNerney et al.
patent: 6049594 (2000-04-01), Furman et al.
patent: 6064731 (2000-05-01), Flockhart et al.
patent: 6118866 (2000-09-01), Shtivelman
patent: 6119101 (2000-09-01), Peckover
patent: 6119106 (2000-09-01), Mersky et al.
patent: RE37001 (2000-12-01), Morganstein et al.
patent: 6173266 (2001-01-01), Marx et al.
patent: 6173289 (2001-01-01), Sonderegger et al.
patent: 6173399 (2001-01-01), Gilbrech
patent: 6175621 (2001-01-01), Begeja
patent: 6259786 (2001-07-01), Gisby
patent: 6269153 (2001-07-01), Carpenter et al.
patent: 6317439 (2001-11-01), Cardona et al.
patent: 6333980 (2001-12-01), Hollatz et al.
patent: 6353608 (2002-03-01), Cullers et al.
patent: 6366658 (2002-04-01), Bjornberg et al.
patent: 6366668 (2002-04-01), Borst et al.
patent: 6381329 (2002-04-01), Uppaluru et al.
patent: 6385584 (2002-05-01), McAllister et al.
patent: 6389400 (2002-05-01), Bushey et al.
patent: 6400804 (2002-06-01), Bilder
patent: 6400996 (2002-06-01), Hoffberg et al.
patent: 6405159 (2002-06-01), Bushey et al.
patent: 6411687 (2002-06-01), Bohacek et al.
patent: 6414966 (2002-07-01), Kulkami et al.
patent: 6418424 (2002-07-01), Hoffberg et al.
patent: 6421433 (2002-07-01), Arsenault
patent: 6434546 (2002-08-01), Williamowski et al.
patent: 6442247 (2002-08-01), Garcia
patent: 6449226 (2002-09-01), Kumagai
patent: 6510414 (2003-01-01), Chaves
patent: 6519562 (2003-02-01), Phillips et al.
patent: 6526126 (2003-02-01), Morganstein et al.
patent: 6529871 (2003-03-01), Kanevsky et al.
patent: 6553112 (2003-04-01), Ishikawa
patent: 6553113 (2003-04-01), Dhir et al.
patent: 6570967 (2003-05-01), Katz
patent: 6574599 (2003-06-01), Lim et al.
patent: 6584180 (2003-06-01), Nemoto
patent: 6584191 (2003-06-01), McPartlan et al.
patent: 6587556 (2003-07-01), Judkins et al.
patent: 6598021 (2003-07-01), Sahmbaugh et al.
patent: 6598136 (2003-07-01), Norrod et al.
patent: 6600736 (2003-07-01), Ball et al.
patent: 6603854 (2003-08-01), Judkins et al.
patent: 6614781 (2003-09-01), Elliot et al.
patent: 6615248 (2003-09-01), Smith
patent: 6631186 (2003-10-01), Adams et al.
patent: 6662163 (2003-12-01), Albayrak et al.
patent: 6678360 (2004-01-01), Katz
patent: 6678718 (2004-01-01), Khouri et al.
patent: 6690788 (2004-02-01), Bauer et al.
patent: 6694012 (2004-02-01), Posthuma
patent: 6697460 (2004-02-01), Knott et al.
patent: 6700972 (2004-03-01), McHugh et al.
patent: 6704404 (2004-03-01), Burnett
patent: 6707789 (2004-03-01), Arslan et al.
patent: 6714631 (2004-03-01), Martin et al.
patent: 6714643 (2004-03-01), Gargeya et al.
patent: 6721416 (2004-04-01), Farrell
patent: 6731722 (2004-05-01), Coffey
patent: 6738082 (2004-05-01), Dong et al.
patent: 6738473 (2004-05-01), Burg et al.
patent: 6744861 (2004-06-01), Pershan et al.
patent: 6744877 (2004-06-01), Edwards
patent: 6751306 (2004-06-01), Himmel et al.
patent: 6757306 (2004-06-01), Klish, II et al.
patent: 6766320 (2004-07-01), Wang et al.
patent: 6775359 (2004-08-01), Ron et al.
patent: 6778643 (2004-08-01), Bushey et al.
patent: 6792096 (2004-09-01), Martin et al.
patent: 6807274 (2004-10-01), Joseph et al.
patent: 6823307 (2004-11-01), Steinbiss et al.
patent: 6831932 (2004-12-01), Boyle et al.
patent: 6832224 (2004-12-01), Gilmour
patent: 6842504 (2005-01-01), Mills et al.
patent: 6847711 (2005-01-01), Knott et al.
patent: 6853722 (2005-02-01), Joseph et al.
patent: 6853966 (2005-02-01), Bushey et al.
patent: 6859529 (2005-02-01), Duncan et al.
patent: 6871212 (2005-03-01), Khouri et al.
patent: 6879683 (2005-04-01), Fain et al.
patent: 6885734 (2005-04-01), Eberle et al.
patent: 6891932 (2005-05-01), Bhargava et al.
patent: 6895083 (2005-05-01), Bers et al.
patent: 6901366 (2005-05-01), Kuhn et al.
patent: 6907119 (2005-06-01), Case et al.
patent: 6915246 (2005-07-01), Gusler et al.
patent: 6925155 (2005-08-01), Reynolds et al.
patent: 6963983 (2005-11-01), Munson et al.
patent: 6970554 (2005-11-01), Peterson et al.
patent: 7003079 (2006-02-01), McCarthy et al.
patent: 7006605 (2006-02-01), Morganstein et al.
patent: 7027586 (2006-04-01), Bushey et al.
patent: 7027975 (2006-04-01), Pazandak et al.
patent: 7039166 (2006-05-01), Peterson et al.
patent: 7062505 (2006-06-01), Lane et al.
patent: 7072457 (2006-07-01), Brown et al.
patent: 7106850 (2006-09-01), Campbell et al.
patent: 7142652 (2006-11-01), Ho
patent: 7177792 (2007-02-01), Knight et al.
patent: 7197130 (2007-03-01), Paden et al.
patent: 7200614 (2007-04-01), Reid et al.
patent: 2001/0011211 (2001-08-01), Bushey et al.
patent: 2001/0018672 (2001-08-01), Petters et al.
patent: 2001/0021948 (2001-09-01), Khouri et al.
patent: 2001/0032229 (2001-10-01), Hulls et al.
patent: 2001/0034662 (2001-10-01), Morris
patent: 2002/0046030 (2002-04-01), Haritsa et al.
patent: 2002/0049874 (2002-04-01), Kimura
patent: 2002/0057678 (2002-05-01), Jiang et al.
patent: 2002/0059164 (2002-05-01), Shtivelman
patent: 2002/0059169 (2002-05-01), Quarterman et al.
patent: 2002/0067714 (2002-06-01), Crain et al.
patent: 2002/0087385 (2002-07-01), Vincent
patent: 2002/0114432 (2002-08-01), Shaffer et al.
patent: 2002/0133394 (2002-09-01), Bushey et al.
patent: 2002/0133413 (2002-09-01), Chang et al.
patent: 2002/0135618 (2002-09-01), Maes et al.
patent: 2002/0156699 (2002-10-01), Gray et al.
patent: 2002/0165732 (2002-11-01), Ezzeddine et al.
patent: 2002/0196277 (2002-12-01), Bushey et al.
patent: 2003/0018659 (2003-01-01), Fuks et al.
patent: 2003/0026409 (2003-02-01), Bushey et al.
patent: 2003/0035381 (2003-02-01), Chen et al.
patent: 2003/0035516 (2003-02-01), Guedalia
patent: 2003/0069937 (2003-04-01), Khouri et al.
patent: 2003/0083479 (2003-05-01), Baker et al.
patent: 2003/0097428 (2003-05-01), Afkhami et al.
patent: 2003/0103619 (2003-06-01), Brown et al.
patent: 2003/0114105 (2003-06-01), Haller et al.
patent: 2003/0118159 (2003-06-01), Shen et al.
patent: 2003/0130864 (2003-07-01), Ho et al.
patent: 2003/0143981 (2003-07-01), Kortum et al.
patent: 2003/0

Affiliated with

Also associated with

Rating

Call center system for multiple transaction selections does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Call center system for multiple transaction selections, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Call center system for multiple transaction selections will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-4286600