Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2005-02-04
2009-12-01
Smith, Creighton (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S265050
Reexamination Certificate
active
07627109
ABSTRACT:
A user interface for an agent of a call center comprises a transaction menu that lists possible transactions that the agent can fulfill. Multiple transactions selected by the agent from the transaction menu are ordered into a first sequence of agent-selected transactions that are to be fulfilled in a call, and the first sequence is displayed. A selection of at least one additional transaction from the transaction menu is received after the agent has begun to address one of the agent-selected transactions from the first sequence but before the agent has completed all of the agent-selected transactions from the first sequence. Uncompleted ones of the agent-selected transactions including the at least one additional transaction are ordered into a second sequence of agent-selected transactions, and the second sequence is displayed.
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AT&T Intellectual Property I, LP
Smith Creighton
Toler Law Group
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