Call center system

Details Call center system Call center system

2006-08-29

2006-08-29

Chan, Wing (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265010, C707S793000, C707S793000

Reexamination Certificate

active

07099456

ABSTRACT:
Data on customer's purchase history stored in a database server is searched and edited by using an ID number inputted by a customer. A customer class, a customer rank, a discount rate, and the like are displayed on a personal computer of an operator who responds to the customer that calls a call center.

REFERENCES:
patent: 5963941 (1999-10-01), Hirakawa
patent: 6049602 (2000-04-01), Foladare et al.
patent: 6182060 (2001-01-01), Hedgcock et al.
patent: 6292555 (2001-09-01), Okamoto
patent: 6396919 (2002-05-01), Shimada et al.
patent: 6542601 (2003-04-01), Hernandez et al.

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