Automatic call distributor with telephonic call holding system

Details Automatic call distributor with telephonic call holding system Automatic call distributor with telephonic call holding system

1994-03-21

1996-08-13

Hofsass, Jeffery

Telephonic communications

Centralized switching system

Call distribution to operator

379162, 379214, 379393, 379164, 379157, H04Q 364

Patent

active

055464548

ABSTRACT:
An automatic call distributor (20) having a multiport switch (22) controlled by a central control unit (24) for interconnecting telephonic calls received from external telephonic units (28) of an external telephonic public switching network (30) with multiline internal telephonic units (32A-N) and for interconnecting telephonic calls from other internal telephonic units (32A-N) coupled with the call distributor (20), with a telephonic call holding system (25) for removing a hold placed on one of a plurality of lines representative of line keys (44A, 44B, 44C) of a multiline internal telephonic unit (32A) and for causing the central control unit (24) to automatically place another hold on another line of the internal telephonic unit (32A) in response to receipt of a signal from a basic rate line circuit (36) upon actuation of a key at the internal telephonic unit (32A) to remove the hold placed on the one of the plurality of lines representative of line keys (44A, 44B, 44C) of the internal telephonic unit (32A).

REFERENCES:
patent: 4132860 (1979-01-01), Rasmussen
patent: 4203011 (1980-05-01), Coviello
patent: 4588864 (1986-05-01), Carter et al.
patent: 4628153 (1986-12-01), Daly
patent: 4638124 (1987-01-01), Hargrave et al.
patent: 4694483 (1987-09-01), Cheung

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