Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1994-05-04
1995-12-26
Hofsass, Jeffery A.
Telephonic communications
Centralized switching system
Call distribution to operator
379 34, 379309, 395158, H04M 300, H04M 322, H04Q 364
Patent
active
054794978
ABSTRACT:
An automatic call distributor (10) having a multiport switch (12) controlled by a central processing unit (14) for interconnecting external telephonic units (20) of an external telephonic network (22) with internal telephonic units (18) of the call distributor (10) and a data display terminal (32) coupled with the automatic call distributor and having a display screen (34) employing a programmable window display system and method of establishing a priority for a plurality of different types of information stored (40'-48') for display at a plurality of different window areas (40-48) and in which the priority of the window areas (40-48) controls a selectable order in which nonactive window areas (40-48) overlap on the display screen when there is insufficient room on the screen (36) for full simultaneous display of an active window area and all the nonactive window areas.
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ACD, A Communications Management Product Published by DataPoint in Mar. 1983.
Hofsass Jeffery A.
Hong Harry S.
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