Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1997-09-26
1999-01-05
Hong, Harry S.
Telephonic communications
Centralized switching system
Call distribution to operator
379243, 379265, 379309, H04Q 364
Patent
active
058570187
ABSTRACT:
An automatic call distributor (ACD) for routing application, external position and internal position telephone calls to one of a plurality of agents is disclosed. Priority levels of the different types of calls are selectively assigned for each individual agent and can be changed as desired. When a plurality of incoming calls having different call types are received concurrently for a particular agent, the call of the call type having the highest priority as determined for the particular agent is connected to the particular agent first.
REFERENCES:
patent: 4694483 (1987-09-01), Cheung
patent: 4757529 (1988-07-01), Glapa et al.
patent: 4953204 (1990-08-01), Cuschleg, Jr. et al.
patent: 4995075 (1991-02-01), Angiolillo-Bent et al.
patent: 5134652 (1992-07-01), Brown et al.
patent: 5546454 (1996-08-01), Harrington
patent: 5592542 (1997-01-01), Honda et al.
patent: 5715306 (1998-02-01), Sunderman et al.
Baker Daniel F.
Holtaway Thomas S.
Lenihan John P.
Sumner Roger A.
Hong Harry S.
Rockwell International Corp.
Wolinsky Scott
LandOfFree
Automatic call distributor with prioritization does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Automatic call distributor with prioritization, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Automatic call distributor with prioritization will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-867751