Automatic call distributor with internal written message communi

Details Automatic call distributor with internal written message communi Automatic call distributor with internal written message communi

1994-04-20

1996-02-06

Hofsass, Jeffery A.

Telephonic communications

Centralized switching system

Call distribution to operator

379309, 379201, 379229, H04M 300

Patent

active

054902118

ABSTRACT:
An automatic call distributor (20) having a multiport switch (22), a central processing unit (24) with a switch operations memory (26) for controlling the switch (22), a plurality of internal telephones (40, 40A, 40B, 40C-N) interconnectable through the multiport switch (22) to external telephones (28) of an external telephonic network (32) and a plurality of display terminals (36, 36A, 36B, 36C-N) for display of information relating to the operation of the switch (22), with an internal written message communication system (21) having an associated switch memory (46) for storing written messages (66) for display at a display terminal (36), a display screen (44) at the display terminal (36) for providing an indication of storage of a written message at the associated switch memory (46) for display at the display terminal (36) and a keyboard (42) at the display terminal (36) for electing to have the written message displayed at the display terminal (36) in lieu of information relating to the operation of the switch (22).

REFERENCES:
patent: 4972462 (1990-11-01), Shibata
patent: 5163081 (1992-11-01), Wycherley et al.

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