Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1992-06-25
1998-03-17
Hong, Harry S.
Telephonic communications
Centralized switching system
Call distribution to operator
379 70, 379 73, 379 88, 379127, 379243, 379246, 379309, H04Q 364, H04M 164, H04M 1500, H04M 300
Patent
active
057296006
ABSTRACT:
An automatic call distributor (10) with a switch (12) which interconnects customer telephonic units (14A) of an external telephonic network (14B) with an internal network of agent units (16) having an automated call servicing system including a voice response unit (18) with a plurality of stored scripts for servicing different types of calls from customers automatically in response to call type identification signals, such as Dial Number Identification System (DNIS) numbers, corresponding to the different types of calls associated with the different stored scripts of the voice response unit (18) to automatically service a plurality of different types of calls without customer prompting while also functioning to respond to customer prompting when no DNIS number or other call type identification is provided with the call.
REFERENCES:
patent: 4757267 (1988-07-01), Riskin
patent: 4763353 (1988-08-01), Canale et al.
patent: 4797910 (1989-01-01), Daudelin
patent: 4797911 (1989-01-01), Szlam et al.
patent: 4845739 (1989-07-01), Katz
patent: 4926462 (1990-05-01), Ladd et al.
patent: 4951310 (1990-08-01), Honda
patent: 4996704 (1991-02-01), Brunson
patent: 5023868 (1991-06-01), Davidson
patent: 5036535 (1991-07-01), Gechter
patent: 5097528 (1992-03-01), Gursahaney et al.
patent: 5103449 (1992-04-01), Jollissaint
patent: 5113430 (1992-05-01), Richardson, Jr.
patent: 5128984 (1992-07-01), Katz
patent: 5136633 (1992-08-01), Tejada et al.
patent: 5185782 (1993-02-01), Srinivasan
patent: 5309505 (1994-05-01), Szlam
patent: 5317627 (1994-05-01), Richardson, Jr.
patent: 5335269 (1994-08-01), Steinlicht
patent: 5351285 (1994-09-01), Katz
Blaha David L.
Shapley Brian J.
Hong Harry S.
Rockwell International Corporation
LandOfFree
Automatic call distributor with automated voice responsive call does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Automatic call distributor with automated voice responsive call , we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Automatic call distributor with automated voice responsive call will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-965059