Automatic call distributor with automated postconversation messa

Details Automatic call distributor with automated postconversation messa Automatic call distributor with automated postconversation messa

1995-08-09

1996-06-11

Hofsass, Jeffery

Telephonic communications

Centralized switching system

Call distribution to operator

379266, 379309, 379214, 379 88, 379 67, H04M 342

Patent

active

055264174

ABSTRACT:
An automatic call distributor (20) having a multiport switch (22) controlled by a central processing unit (26) in conjunction with a main memory (24) for connecting calls made from customers at customer telephonic units (16) through an external telephonic switching network (18) with agents stationed at a plurality of agent telephonic sets (12) coupled with the call distributor (20), an automated port conversation announcement system having a hard disk (25) for storing a postconversation voice messages in the voice of a particular agent stationed at an agent telephonic set (12), and a digital audio source card circuit (30) for playing a postconversation voice message in the voice of the particular agent to the customer at the customer telephonic unit (16) connected with the agent telephonic unit (12) in response to a disconnection from the agent telephonic set (12) at which the particular agent is stationed of a two way voice path established between the multiport switch (22) and the agent telephonic set (12).

REFERENCES:
patent: 4697282 (1987-09-01), Winter et al.
patent: 4985913 (1991-01-01), Shalom et al.
patent: 5181236 (1993-01-01), LaVallee et al.
patent: 5276731 (1994-01-01), Arbel et al.
patent: 5309505 (1994-05-01), Szlam et al.

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