Automatic call distributor with agent controlled call connection

Details Automatic call distributor with agent controlled call connection Automatic call distributor with agent controlled call connection

1996-07-29

1999-10-19

Wolinsky, Scott

Telephonic communications

Centralized switching system

Call distribution to operator

379113, 379136, 379142, 379211, 379265, H04Q 364

Patent

active

059701358

ABSTRACT:
An automatic call distributor (12) having a device (10) for routing application telephone calls to any agent (20), a device (10) for routing an exterior position call directly to a particular agent (20), a device (10) for routing an interior position call directly to the particular agent (20), a device (10) for indicating the type of call being received among the application, external position, and internal position calls to the particular agent (20), and a device (10) for connecting the desired indicated call to the particular agent (20).

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patent: 5432846 (1995-07-01), Norio
patent: 5465286 (1995-11-01), Clare et al.

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