Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1994-11-10
1995-11-21
Matar, Ahmad
Telephonic communications
Centralized switching system
Call distribution to operator
379212, 379 96, 379210, H04M 358
Patent
active
054695040
ABSTRACT:
An automatic call distributor (10) with a plurality of subnetwork switches (14A, 14B) for interconnecting agent units (18A, 18B) with customer telephonic units (15) of an external telephonic network (16) and a host data base computer for storing customer information obtained from agents (18A, 18B) of all the subnetworks (11A, 11B) with an intersubnetwork transfer system for transferring customer information stored in the host data base computer and obtained from an agent (18A, 18B) of one of the networks (11A, 11B) to a display terminal (22B, 22A) of an agent (18B, 18A) of another one of the subnetworks (11B, 11A) by the method (FIG. 4) of conveying call identification information (FIG. 3) including both subnetwork switch port identification and subnetwork trunk identification to the host data base computer (12) for association with the stored customer information and to the other subnetwork (11B, 11A) during an intersubnetwork transfer.
REFERENCES:
patent: 4723273 (1988-02-01), Diesel et al.
patent: 5008930 (1991-04-01), Gawrys et al.
patent: 5181239 (1993-01-01), Jolissaint
LandOfFree
Automatic call distribution with intersubnetwork customer inform does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Automatic call distribution with intersubnetwork customer inform, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Automatic call distribution with intersubnetwork customer inform will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-1144223