Automatic call distribution system with display data storage com

Details Automatic call distribution system with display data storage com Automatic call distribution system with display data storage com

1992-11-12

1997-05-27

Zele, Krista M.

Telephonic communications

Centralized switching system

Call distribution to operator

345 3, 345185, 3642372, 379309, 395792, 395501, H04M 300, G09G 500, H01J 3100

Patent

active

056339232

ABSTRACT:
An automatic call distribution system (10) with a plurality of different types of display terminals (18, 20) which require display data to be presented to them in different formats employs a formatter (26) which selectively uses formatting information (24) to construct formatted data from unformatted display data in a memory (22) into a formatted display data buffer (28) in accordance with the appropriate formatting information for the particular type of display terminal at which the data is to be displayed and then conveys the buffered data to the display terminal (18, 20) in the appropriate format.

REFERENCES:
patent: 4833596 (1989-05-01), Buckland et al.
patent: 5109487 (1992-04-01), Ohgomori et al.
patent: 5159683 (1992-10-01), Lvovsky et al.
patent: 5247614 (1993-09-01), Eagen et al.
patent: 5374940 (1994-12-01), Corio
patent: 5481276 (1996-01-01), Dickey et al.

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