Automatic call distribution system with an ISDN compatible call

Details Automatic call distribution system with an ISDN compatible call Automatic call distribution system with an ISDN compatible call

1992-11-16

1996-06-11

Hofsass, Jeffery A.

Telephonic communications

Centralized switching system

Call distribution to operator

379266, 379201, H04M 300

Patent

active

055264166

ABSTRACT:
An automatic call distributor system (28) with an automatic call distributor (20) for selectively interconnecting telephonic calls from external telephonic units (32) of an external telephonic network (34) to a plurality of Integrated Services Digital Network (ISDN) interior telephonic units (30) with ISDN characteristics and a microprocessor (50) in the ISDN telephonic unit (30) for controlling the ISDN telephonic unit (30) to alter and enhance performance characteristics of the ISDN telephonic unit (30) in an automatic call distribution environment.

REFERENCES:
patent: 4672663 (1987-06-01), Tomasi
patent: 4741026 (1988-04-01), Baxter et al.
patent: 4873717 (1989-10-01), Davidson et al.
patent: 5008930 (1991-04-01), Gawrys et al.
patent: 5172408 (1992-12-01), Petty et al.
patent: 5291492 (1994-03-01), Andrews et al.
patent: 5333133 (1994-07-01), Andrews et al.

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