Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1993-10-27
1995-01-24
Dwyer, James L.
Telephonic communications
Centralized switching system
Call distribution to operator
379127, 379221, 379309, H04M 354
Patent
active
053848411
ABSTRACT:
An automatic call distribution network (10) with an originating automatic call distributor (ACD) (12A) which transfers a received call to a destination ACD (12B) through an external telephonic network (24), a call overflow system (32) with a central processing unit (16A) at the originating ACD (12A) to compile data relating to an overflow call to be transmitted through the external telephonic network (24) to the destination ACD (12B) of at least one of the types of information of: identification of a selected gate (26B) of the destination ACD (12B) to which the overflow call is to be routed, identification of the originating ACD (12A), a time information relating to a time the overflow call was in a queue at the originating ACD (12A), an ANI number representation of a telephone number of the call received at the originating ACD (12A) and a priority level of the overflow call, the central processing unit (16A) at the originating ACD (12A) sending the compiled data to the destination ACD ( 12B) to route the call at the destination ACD (12B).
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Adams David J.
Culp Christopher G.
Harbuziuk Wayne L.
Dwyer James L.
Hamann H. F.
Hunter Daniel S.
Patti C. B.
Rockwell International Corporation
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