Automatic call distribution network with call overload system an

Details Automatic call distribution network with call overload system an Automatic call distribution network with call overload system an

1996-04-24

1999-01-19

Hunter, Daniel S.

Telephonic communications

Centralized switching system

Call distribution to operator

379127, 379221, 379309, H04M 354

Patent

active

RE0360511

ABSTRACT:
An automatic call distribution network (10) with an originating automatic call distributor (ACD) (12A) which transfers a received call to a destination ACD (12B) through an external telephonic network (24), a call overflow system (32) with a central processing unit (16A) at the originating ACD (12A) to compile data relating to an overflow call to be transmitted through the external telephonic network (24) to the destination ACT) (12B) of at least one of the types of information of: identification of a selected gate (26B) of the destination ACD (12B) to which the overflow call is to be routed, identification of the originating ACD (12A), a time information relating to a time the overflow call was in a queue at the originating ACD (12A), an ANI number representation of a telephone number of the call received at the originating ACD (12A) and a priority level of the overflow call, the central processing unit (16A) at the originating ACD (12A) sending the compiled data to the destination ACD (12B) to route the call at the destination ACD (12B).

REFERENCES:
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Technical Reference 41449, AT&T Integrated Services Digital Network (ISDN) Primary Rate Interface Specification, May 1992 pp. I-i-IV-O-116 Look-Ahead Interflow pp. 8-97-8-132.

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