Automated remote monitoring and diagnostics service method...

Details Automated remote monitoring and diagnostics service method... Automated remote monitoring and diagnostics service method...

2004-12-17

2010-06-08

Flynn, Nathan (Department: 2454)

Electrical computers and digital processing systems: multicomput

Computer network managing

Computer network monitoring

C709S203000, C709S249000, C709S239000, C705S001100, C705S002000, C705S003000, C705S029000, C707S793000, C707S793000, C707S793000

Reexamination Certificate

active

07734764

ABSTRACT:
A technique is provided for detecting and responding to serviceable conditions in systems. Following detection of an indicator of a serviceable condition, a service request is generated and transmitted to a service provider. The requests results in consultation of a service knowledge base that contains information on the indicators, potential causes or conditions that could result in the indicators, and responses to the conditions. Responses may then be generated automatically for satisfying the service requests.

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