Automated operator assistance with menu options

Details Automated operator assistance with menu options Automated operator assistance with menu options

2005-08-09

2005-08-09

Matar, Ahmad F. (Department: 2642)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S218010

Reexamination Certificate

active

06928156

ABSTRACT:
A subscriber implements and accesses telecommunications services, using a graphical user interface (GUI) via the Internet, and an interactive voice response (IVR) system via the public switched telecommunications network (PSTN). The subscriber can create preferences for calls placed to operator assistance.

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