Automated diagnostic service

Details Automated diagnostic service Automated diagnostic service

2011-01-04

2011-01-04

Guyton, Philip (Department: 2113)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

Reexamination Certificate

active

07865781

ABSTRACT:
A method of providing diagnostic service for a data processing system includes retrieving product data identifying a data processing element in response to an alert generated by the element. The retrieved product data is forwarded to a networked diagnostic site. A diagnostic package is retrieved, the diagnostic package including diagnostic code appropriate for the alerting element. The diagnostic package is forwarded to the data processing system. The diagnostic code is then installed and executed to perform diagnostic testing of the element. Results generated during execution of the diagnostic code may then be used to take machine initiated corrective action. After the results have been generated, the diagnostic software is uninstalled from the data processing system.

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Merriam; Method, System and Program for Diagnosing a Computer in a Network System; Dossier BLD919990020; International Business Machines Corporation; USA.

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