Automated client recovery and service ticketing

Details Automated client recovery and service ticketing Automated client recovery and service ticketing

2007-01-16

2009-11-24

McCarthy, Christopher S (Department: 2113)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S004110, C379S009030

Reexamination Certificate

active

07624309

ABSTRACT:
Automated client recovery and service ticketing may be provided. Client computers in a lab environment that become disconnected from a client management system may be recovered using an automated client recovery. Computers in a computer lab may be monitored to determine if a computer becomes disconnected from the client management system. If a computer is unresponsive with the client management system, an automated client recovery and service ticketing script is implemented to recover the unresponsive computer. If solutions within in the automated client recovery and service ticketing script do not recover the unresponsive computer, a service call request is automatically generated for the computer for subsequent examination by a lab engineer.

REFERENCES:
patent: 5467449 (1995-11-01), Gauronski et al.
patent: 6052695 (2000-04-01), Abe et al.
patent: 6581166 (2003-06-01), Hirst et al.
patent: 6854069 (2005-02-01), Kampe et al.
patent: 6883119 (2005-04-01), Bette et al.
patent: 6981039 (2005-12-01), Cerami et al.
patent: 7006603 (2006-02-01), Boetje et al.
patent: 7360123 (2008-04-01), Westenberg et al.
patent: 2002/0087680 (2002-07-01), Cerami et al.
patent: 2003/0196148 (2003-10-01), Harrisville-Wolff et al.
patent: 2004/0153693 (2004-08-01), Fisher et al.
patent: 2004/0172574 (2004-09-01), Wing et al.
patent: 2005/0081118 (2005-04-01), Cheston et al.
patent: 2006/0107088 (2006-05-01), Katayama et al.
patent: 2006/0187818 (2006-08-01), Fields, Jr. et al.
patent: 2006/0198386 (2006-09-01), Liu et al.
patent: 2006/0215581 (2006-09-01), Castagnoli
patent: 2006/0233311 (2006-10-01), Adams et al.
patent: 2007/0226259 (2007-09-01), Kacin et al.
patent: 2007/0277061 (2007-11-01), Ashe
patent: 2009/0013222 (2009-01-01), Di Luoffo et al.
Muriel, Médard; Finn, Steven G.; Barry, Richard A.; “WDM Loop-Back Recovery In Mesh Networks,” University of Illinois at Urbana, Urbana, IL; Massachusetts Institute of Technology, Cambridge, MA; Sycamore Networks, Tewskbury, MA.
Muriel, Médard; Lumetta, Steven S.; “Network Reliability and Fault Tolerance,” Massachusetts Institute of Technology; University of Illinois Urbana-Champaign.
{hacek over (C)}i{hacek over (c)}ić, Tarik; Hansen, Audun Fosselie; Gjessing, Stein; Lysne, Olav; “Applicability of Resilient Routing Layers fork-Fault Network Recovery,” Simula Research Laboratory, Forneby, Norway.

Affiliated with

Also associated with

Rating

Automated client recovery and service ticketing does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Automated client recovery and service ticketing, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Automated client recovery and service ticketing will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-4144458