Automated call center transcription services

Details Automated call center transcription services Automated call center transcription services

2007-02-27

2007-02-27

Smith, Creighton (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S088130

Reexamination Certificate

active

10425246

ABSTRACT:
A method for communicating with a call center can include receiving a telephony contact from a caller. A discoursive input including free-form speech can thereafter be received. The discoursive input can be converted into a textual transcription. At least a portion of the textual transcription can be presented upon a display screen of a service agent computer system. The telephony contact can be routed to a telephony device associated with the service agent computer system.

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