Automated business form information aquisition system

Details Automated business form information aquisition system Automated business form information aquisition system

2008-07-15

2008-07-15

Elahee, MD S (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S088180, C379S266070, C705S040000, C707S793000

Reexamination Certificate

active

09990871

ABSTRACT:
A computer workstation-associated call handler uses hooking and sub-classing techniques to modify actions executed by an underlying call handler application program to automatically trigger various call handler actions. These actions may include playback of pre-recorded personal response type phrases or other pre-defined actions at various instances during a call, in response to the call agent's interactions with personalized response system-based, and forms-based software in the course of servicing telephone calls. This obviates the need to change the source code of the target application.

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