Audio communications inferface, method and communications system

Details Audio communications inferface, method and communications system Audio communications inferface, method and communications system

1995-09-28

1999-01-26

Hong, Harry S.

Telephonic communications

Centralized switching system

Call distribution to operator

370270, 379220, 379308, 379309, H04Q 364, H04M 700, H04M 300

Patent

active

058646159

ABSTRACT:
An audio communications interface 102 provides substantially automatic audio communications between a remote agent telephone 107 and a telephonic switch 104 through a telephonic console 106 connected to the telephonic switch 104. A remote agent dials a specified telephone number on the agent telephone 107 to access the audio communications interface 102. The audio communications interface 102 receives the dialed number from a telephone network 108 connected to the agent telephone 107 and generates a call signal which is transmitted to the telephonic switch 104 through the telephonic console 106. In response to the call signal, the telephonic switch 104 establishes audio communications with the agent telephone 107 through the console 106 and audio communications interface 102. A method for establishing audio communications through the audio communications interface 102 and data communications through an agent terminal 112, a computer network and a host computer 110 with the telephonic switch 104 is provided. In addition, a communications system for providing audio and data communications between a remote agent and the telephonic switch 104 is provided.

REFERENCES:
patent: 5073890 (1991-12-01), Danielson
patent: 5392345 (1995-02-01), Otto

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