Apparatus for managing a device, program for managing a...

Details Apparatus for managing a device, program for managing a... Apparatus for managing a device, program for managing a...

2006-03-21

2006-03-21

Beausoliel, Robert (Department: 2113)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S047300, C714S048000, C709S223000, C709S224000, C379S009030

Reexamination Certificate

active

07017071

ABSTRACT:
A remote site managing system manages, in a unified fashion, computers and peripheral devices installed at a customer site. The remote site managing system automatically receives information indicating a failure which has occurred or indicating a high possibility that a failure will occur in some of PC/servers or peripheral devices installed in a customer's office and provides maintenance services without causing a customer to be concerned about anything. Furthermore, transmission of a request to a maintenance service company and reception of a service operation report from the service company are performed by the remote site managing system in an unified fashion.

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“Microsoft Computer Dictionary”, 1999, Microsoft Press, 4th ed., pp 327.

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