Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1998-09-17
2000-08-22
Smith, Creighton
Telephonic communications
Centralized switching system
Call distribution to operator
379266, 379112, H04M 300
Patent
active
061084107
ABSTRACT:
Methods and apparatus for providing operator services to callers in a fully or partially automated manner are disclosed. In addition, the present invention is directed to methods and apparatus for providing new telephone services, e.g., the forwarding of messages to non-published telephone number customers. It is also directed to methods and apparatus that can be used to detect, report and correct operator input errors. Automated, e.g., unmanned, apparatus of the present invention are capable of interfacing with conventional telephone switches using known operator protocols. This allows automated devices of the present invention to appear to existing telephone switches as manned operator positions capable of servicing telephone calls. In accordance with the present invention, the unmanned apparatus of the present invention is assigned one or more operator position identifiers conventionally used to identify manned operator positions. The interaction of the automated apparatus of the present invention and a telephone switch involves the use of the assigned operator position identifiers to identify the apparatus of the present invention to the switch as one or more operational operator positions. Once logged in with the telephone switch, the apparatus of the present invention can service calls normally handled by human operators, without the need for a human operator's involvement.
REFERENCES:
patent: 4620066 (1986-10-01), Bushnell et al.
patent: 4797910 (1989-01-01), Daudelin
patent: 4922519 (1990-05-01), Daudelin
patent: 5163083 (1992-11-01), Dowden et al.
patent: 5181237 (1993-01-01), Dowden et al.
patent: 5210789 (1993-05-01), Jeffus et al.
patent: 5361295 (1994-11-01), Solomon et al.
patent: 5465286 (1995-11-01), Clare et al.
patent: 5535256 (1996-07-01), Maloney et al.
patent: 5790798 (1998-08-01), Beckett, II et al.
Levas Suzi
Reding Craig
Turner Thea
Nynex Science and Technology Inc.
Smith Creighton
Straub Michael P.
LandOfFree
Methods and apparatus for automating the detection, reporting an does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Methods and apparatus for automating the detection, reporting an, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Methods and apparatus for automating the detection, reporting an will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-589974