Automated information technology error and service request...

Details Automated information technology error and service request... Automated information technology error and service request...

2009-12-09

2011-12-06

Lohn, Joshua (Department: 2114)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S037000

Reexamination Certificate

active

08074121

ABSTRACT:
An implementation verification policy for each of a set of change management tasks associated with one of a set of service requests within an information technology (IT) environment is created via a configuration management device. Each of the set of change management tasks is automatically implemented. An error associated with the automated implementation of one of the set of change management tasks is detected based on the implementation verification policy created for one of the set of change management tasks. The error is automatically correlated with a service request that caused the error.

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Author Unknown, Working with Tickets, Chapter 15: Cisco Active Network Abstraction User Guide, 3.6.6, Webpage/site: http://www.cisco.com/en/US/docs
et—mgmt/active—network—abstraction/3.6.6/user/guide/tickets.html#wp1041678, 2009, pp. 15-1 to 15-20, Cisco Systems, Inc., Published on the World Wide Web.
Author Unknown, Service Trace Viewer Tool (SvcTraceViewer.exe), Webpage/site: http://msdn.microsoft.com/en-us/library/ms732023(printer).aspx, Printed from Website Oct. 28, 2009, pp. 1-14, Microsoft Corporation, Published on the World Wide Web.

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