System for determining active copresence of users during...

Details System for determining active copresence of users during... System for determining active copresence of users during...

2008-09-29

2011-10-25

Goins, Davetta W (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C710S017000, C710S018000, C710S019000

Reexamination Certificate

active

08045695

ABSTRACT:
A system is described for determining the active copresence of users during interactions. The system may include a processor, a memory, and an interface. The memory may store a degree of active copresence. The interface may communicate with a user. The processor may identify a primary interaction of the user. The processor may determine whether the user engages in a secondary interaction while the user is engaged in the primary interaction. The processor may determine the degree of active copresence of the user during the primary interaction based on a quality score of the primary interaction and a quality score of the secondary interaction. The degree of active copresence may represent the level of engagement of the user during the primary interaction. The processor may provide the degree of active copresence to the user via the interface.

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“Social Presence”—Wikipedia entry, http://en.wikipedia.org/wiki/Social—presence; 1 p., Sep. 9, 2008.

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