Automatic error and corrective action reporting system for a...

Error detection/correction and fault detection/recovery – Data processing system error or fault handling – Reliability and availability

Reexamination Certificate

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Details

C714S038110, C714S004110, C707S793000

Reexamination Certificate

active

07343529

ABSTRACT:
A computer system is coupled to a remote service provider over a network. The computer system, in response to certain events, may generate an error package, which is transmitted to the remote service provider over the network. The error package includes system logs and may include other pertinent data. The remote service provider receives and unbundles the package, and analyzes the system logs. If it is determined that an error is present, an annotated log is returned to the computer system, and a user is prompted with the corrective action. According to another embodiment of the invention, an error catalog is generated and incorporated into the source code of the operating system of the computer system.

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