System and method for presenting queue lengths of various...

Details System and method for presenting queue lengths of various... System and method for presenting queue lengths of various...

2007-05-01

2007-05-01

To, Doris H. (Department: 2616)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S266020

Reexamination Certificate

active

10032027

ABSTRACT:
There is provided, in a first form, a system and method for the holistic presentation of multiple media queue depths, which allows the customer to decide what media channel they want to use to make a call based on resource availability across multiple media. Further, this embodiment allows the call center to “cost” media channel services based on their business rules, salaries, calculated return on relationship, cost of different services, etc.

REFERENCES:
patent: 4788715 (1988-11-01), Lee
patent: 5559878 (1996-09-01), Keys et al.
patent: 5903877 (1999-05-01), Berkowitz et al.
patent: 6327364 (2001-12-01), Shaffer et al.
patent: 6389028 (2002-05-01), Bondarenko et al.
patent: 6449356 (2002-09-01), Dezonno
patent: 6487291 (2002-11-01), Walker et al.
patent: 6490350 (2002-12-01), McDuff et al.
patent: 6493695 (2002-12-01), Pickering et al.
patent: 6498845 (2002-12-01), Martz et al.
patent: 6738473 (2004-05-01), Burg et al.
patent: 6754333 (2004-06-01), Flockhart et al.
patent: 6801619 (2004-10-01), Bae
patent: 6813636 (2004-11-01), Bean et al.
patent: 7046789 (2006-05-01), Anderson et al.
patent: 2003/0108187 (2003-06-01), Brown et al.

Affiliated with

Also associated with

Rating

System and method for presenting queue lengths of various... does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with System and method for presenting queue lengths of various..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System and method for presenting queue lengths of various... will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3724362