System, a device, a computer program product and a method...

Details System, a device, a computer program product and a method... System, a device, a computer program product and a method...

2006-05-16

2006-05-16

Hong, Harry S. (Department: 2642)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265090, C379S266060

Reexamination Certificate

active

07046790

ABSTRACT:
The invention relates to a system (100) for allocating service resources to users (20) thereof, which service resources are intended to be provided at at least one service point (10) for service at one or more associated operator positions. The system comprises at least one user terminal (30) arranged for two-way communication with the device (13) via a first and/or a second communication network and at least one device (13) for managing at least one queue and queue information. The first communication network comprises a node for the reception and transmission of messages and the second communication network comprises a server, for example a Web server (18). The invention also relates to the device (13), a computer program, a computer program product and a method.

REFERENCES:
patent: 5006983 (1991-04-01), Wayne et al.
patent: 5978770 (1999-11-01), Waytena et al.
patent: 6023681 (2000-02-01), Whitt
patent: 899673 (1999-03-01), None
patent: 0052601 (2000-09-01), None

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