Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2008-05-13
2008-05-13
Deane, Jr., William J. (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S265020, C379S265090
Reexamination Certificate
active
07372957
ABSTRACT:
Various method and apparatus are provided to perform call routing, queuing and other call processing in packet telephony networks. In one embodiment, an automatic call distributor (ACD) system to perform call processing for packet telephony calls may include a call control proxy subsystem coupled to an ACD application. The call control proxy subsystem may be arranged to handle call control for packet telephony calls on behalf of one or more other subsystems or endpoints. The ACD application may control or coordinate call processing for packet telephony calls.
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Finnie Donald K.
Mercer Hugh P.
Strathmeyer Carl R.
Deane, Jr. William J.
Intel Corporation
Kacvinsky LLC
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