Telecommunication feature for exchange of translation informatio

Details Telecommunication feature for exchange of translation informatio Telecommunication feature for exchange of translation informatio

1996-10-31

1999-12-28

Wolinsky, Scott

Telephonic communications

Centralized switching system

Call distribution to operator

379201, 379 9317, 379229, H04M 300, H04M 342

Patent

active

060091622

ABSTRACT:
Transferring administration information from a switching system to a computer telephony integration (CTI) terminal via a standard telecommunication link by the CTI terminal executing a feature on the switching system. Advantageously, the information is transferred from the switching system to the CTI terminal utilizing standard display messages as would be displayed on a voice terminal having a display unit. Further, the user of the CTI terminal can request only subsets of the system administration information. Using a voice terminal having a display unit, the user can access individual segments of the administration information.

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