System for routing electronic mails

Details System for routing electronic mails System for routing electronic mails

1997-02-06

1998-06-09

Coleman, Eric

3952003, 39520037, G06F 1300

Patent

active

057650330

ABSTRACT:
A system for routing electronic mails to one of a plurality of support persons in a processing center is disclosed. Each person has a skill set that is suitable for responding to a certain type of e-mails. The system comprises an e-mail server for receiving the e-mail from a sender, an information extractor for extracting relevant information from the e-mail, and a router for routing the e-mail. The system contains a database for storing information related to all persons who can answer e-mails. The system also contains a server for storing the history of all activities in the system. The router can make routing decisions based on the information stored in the database and the server.

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