System for routing electronic mail to best qualified person base

Details System for routing electronic mail to best qualified person base System for routing electronic mail to best qualified person base

1997-12-24

2000-10-03

Maung, Zarni

Electrical computers and digital processing systems: multicomput

Computer conferencing

Demand based messaging

709203, 709205, 709218, 709219, 379 9315, 379 9317, 379 9324, 379 892, 358402, 370351, G06F 1516, G06F 15173

Patent

active

06128646&

ABSTRACT:
A system for routing electronic mails to one of a plurality of support persons in a processing center is disclosed. Each person has a skill set that is suitable for responding to a certain type of e-mails. The system comprises an e-mail server for receiving the e-mail from a sender, an information extractor for extracting relevant information from the e-mail, and a router for routing the e-mail. The system contains a database for storing information related to all persons who can answer e-mails. The system also contains a server for storing the history of all activities in the system. The router can make routing decisions and perform load-balancing and alert functions based on the information stored in the database and the server.

REFERENCES:
patent: 4763317 (1988-08-01), Lehman et al.
patent: 5392277 (1995-02-01), Bernstein
patent: 5426594 (1995-06-01), Wright et al.
patent: 5497317 (1996-03-01), Hawkins et al.
patent: 5659746 (1997-08-01), Bankert et al.
patent: 5724418 (1998-03-01), Brady
patent: 5760823 (1998-06-01), Brunson et al.
patent: 5790789 (1998-08-01), Suarez
patent: 5793861 (1998-08-01), Haigh
patent: 5826269 (1998-10-01), Hussey
patent: 5862223 (1999-01-01), Walker et al.
patent: 5867495 (1999-02-01), Elliot et al.
patent: 5872926 (1999-02-01), Levac et al.
patent: 5884032 (1999-03-01), Bateman et al.
patent: 5974135 (1999-10-01), Breneman et al.
patent: 5991365 (1999-11-01), Pizano et al.
patent: 5999609 (1999-12-01), Nishimura
patent: 5999965 (2000-05-01), Kelly
patent: 6058435 (2000-05-01), Kelly
@INGate: Integrating Telephony and Internet, Hoffman, P.; Ruffler, D.; Rebensburg, M.; Simenonv, P., PSP-PV/PRZ, Tech Univ. Berlin, Germany, Nov. 24-27, 1997.

Affiliated with

Also associated with

Rating

System for routing electronic mail to best qualified person base does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with System for routing electronic mail to best qualified person base, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System for routing electronic mail to best qualified person base will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-205055