4. Telephonic communications
  5. Centralized switching system
  6. Call distribution to operator

Genesys Telecommunications Laboratories

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Methods and apparatus for implementing a network call center

Telephonic communications – Centralized switching system – Call distribution to operator
Patent

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Network telephony interface systems between data network...

Multiplex communications – Pathfinding or routing – Combined circuit switching and packet switching
Reexamination Certificate

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System and method for operating a plurality of call centers

Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate

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